I’ve been lucky to have worked with some cool startups and met some pretty awesome founders in the process. Unfortunately, I’ve also heard a lot of stories of the not so awesome founders who think they’re the bee’s knees and therefore entitled to be assholes. If you’ve had any dealings in the startup community, I bet you’ve also met your fair share of founders who left you thinking “WTF?”
I’m in a stage in my life where I’ve decided it’s really about time I start my own company. I’m evaluating various ideas that align with my passions and skills. One of those interests is coffee and so I thought it’d be good to look into various coffee ideas and explore them.
During my research I came across a few articles that referred to coffee shops as startups. Which made me think – when was the last time I read about a small business starting up? I couldn’t. It seems that nowadays everything is a “startup.” As if “small business” was a dirty word.
Last week I had two very different customer experiences. I wrote about the awful customer service at Comcast in previous post, but here’s the surprising experience I had with JetBlue. Kudos for really knowing their stuff.
Regardless of what product you sell or how much it costs, customer service can make or break the experience with your company. It has the power to turn off a customer forever or to bring one back after a bad experience. This past week I experienced the two opposite ends of the customer service spectrum – JetBlue and Comcast. Both were so exceptional (good vs bad) that they deserve to be told. Here’s the story of Comcast, the company that even know what customer service is. You can read about my great experience with JetBlue here.
I’ve been pretty lucky to have worked for some amazing companies in the past. There are a few values I’ve picked up from some of my employers over the years which taught me something meaningful. They are values I will cary with me through the rest of my life in both my professional and personal life.
Imagine if your company adopted all or some of these. What sort of impact do you think it would have? A positive one, I hope. In my opinion, when companies live the values described below the result is employees who feel proud of where they work paired with focused and honest workplace behavior which all leads to higher productivity for the company. You can’t lose!